Who are We?
www.advicescotland.com belongs to Advice Talks Ltd (SC533215). It is a site for consumers struggling with debt in Scotland. It aims to provide reliable information about debt and what consumers can do; importantly it also aim to help by providing information on what they cannot do. It does not offer personalised advice and is no substitute for the advice and assistance that is available when you visit a Citizen Advice Bureau, or other money advice service that is regulated by the Financial Conduct Authority (FCA).
The Complaints Procedure for Advice Talks Ltd is complaints can be made verbally or in writing and should be sent to the Managing Director. This can be done by emailing firstname.lastname@example.org.
Receipt of a complaint will be acknowledged in writing within 10 working days.
The Managing Director will investigate your complaint and aim to provide you with a final decision with 20 working days. Where it is not possible to fully investigate the matter and respond to the complaint with 20 working days, you will be advised of this.
All complaint should have a final decision made on them with 40 working days.